Returns & Exchanges
At The Great Escape, we want your home to be your sanctuary, which is why we offer a 30-day return window for all furniture and decor items to ensure your complete satisfaction. If a piece doesn't fit your space or style, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully pack your items in their original packaging to ensure they are protected during transit, including all hardware and assembly instructions.
Ship It Back
Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture items through our customer service team.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or store credit will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing